Here is the product I was trying to purchase as it appeared on the website:
Red Bamboo Rug (3' Octagonal)
My questions were: What are the measurements of the rug? And what does 3' Octagonal mean?
Here is my exchange with the online customer service representative, who is clearly not named Palmer:
Palmer: Hi, my name is Palmer. How may I help you?
Visitor: Hi Palmer.
Visitor: I'm looking for the measurements of a rug.
Visitor: It says 3' Octagonal and I don't know what that means.
Palmer: It is 'Red Bamboo Rug (3' Octagonal)', correct?
Visitor: yes
Palmer: Since this rug comes with the thickness of 0.125 inch it is considered as 8 edged rug hence it is called Octagonal Rug.
Visitor: OK
Visitor: What are the dimensions though?
Palmer: Dimension of the rug is 3 ft. octagonal.
Visitor: I still don't understand. What is the length and what is the width?
Palmer: It comes with the dimensions of Height: 3 Width: 3Length: 36.
Visitor: 36 inches long and 3 feet wide?
Palmer: Yes, that is correct.
Visitor: But wait. If it's 36" long and 3' wide, wouldn't that make it a square? Because the rug is in the shape of a rectangle.
Visitor: And how could the height be 3 feet if it's a rug?
Palmer: I am sorry, I am unable to locate the information on the product page.
Palmer: I apologize for the inconvenience that caused to you.
Visitor: Where did you get Height: 3 Width: 3Length: 36 from?
Palmer: It is described in Product Description page.
Visitor: Can you send me a link to that page?
Visitor: I don't see a product description page with that information.
Palmer: I am sorry, we do not have an option to send that link.
Palmer: Thanks for visiting our website Have a nice day.
Palmer has disconnected.
Visitor: Hi Palmer.
Visitor: I'm looking for the measurements of a rug.
Visitor: It says 3' Octagonal and I don't know what that means.
Palmer: It is 'Red Bamboo Rug (3' Octagonal)', correct?
Visitor: yes
Palmer: Since this rug comes with the thickness of 0.125 inch it is considered as 8 edged rug hence it is called Octagonal Rug.
Visitor: OK
Visitor: What are the dimensions though?
Palmer: Dimension of the rug is 3 ft. octagonal.
Visitor: I still don't understand. What is the length and what is the width?
Palmer: It comes with the dimensions of Height: 3 Width: 3Length: 36.
Visitor: 36 inches long and 3 feet wide?
Palmer: Yes, that is correct.
Visitor: But wait. If it's 36" long and 3' wide, wouldn't that make it a square? Because the rug is in the shape of a rectangle.
Visitor: And how could the height be 3 feet if it's a rug?
Palmer: I am sorry, I am unable to locate the information on the product page.
Palmer: I apologize for the inconvenience that caused to you.
Visitor: Where did you get Height: 3 Width: 3Length: 36 from?
Palmer: It is described in Product Description page.
Visitor: Can you send me a link to that page?
Visitor: I don't see a product description page with that information.
Palmer: I am sorry, we do not have an option to send that link.
Palmer: Thanks for visiting our website Have a nice day.
Palmer has disconnected.
Of course I went ahead and ordered the rug. I had to have answers and I certainly wasn't getting them from "Palmer".
This is what was delivered to me:
Of course! Now this makes total sense to me.
Thanks "Palmer"!
*Wraps self in 3' Octagonal Red Bamboo Rug and Jumps through closed window*...
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